Customer surveys

We need your feedback!

Thank you for visiting Washington state parks! We are gathering information to help us better understand your visitor experience, including your preferences, motivations and satisfaction with Washington state parks.

We value your feedback and are working to improve our quality of service. Last year, more than 10,000 park visitors took our survey. Based on their comments and suggestions, we are conducting a Wi-Fi pilot project at Pacific Beach and Potholes state parks and at the Dry Falls Visitor Center to determine the feasibility of providing Wi-Fi in more parks.

Please take a few minutes and fill out the survey listed below. We hope that after each visit to a Washington state park, you will take the online survey - and keep helping us make parks better for all! You will be directed to the Survey Monkey site where State Parks conducts its customer surveys.

Thanks for your support!

Customer satisfaction survey

Surveying in parks this summer

To reach even more parks visitors, we also conduct surveys in person at approximately 20 parks each summer. This year, we are surveying in a different park area in eastern Washington each week from June to August. The survey is administered using iPads and survey software that requires no computer skills from the visitors and only very basic skills from volunteers. Last year’s volunteer survey takers enjoyed the experience of meeting many different people in the park. We are looking for volunteer survey takers to help conduct these surveys.

Interested in being a volunteer survey taker? Please sign up by completing the volunteer registration form. (You can also click on this link to see a list of all available assignments.) We will then follow up with you to provide the information and support you need to be a visitor survey taker.

ADA Transition Plan Survey

Washington State Parks is developing an Americans with Disabilities Act (ADA) Transition Plan which will identify components of the State Parks system which may currently be less than fully accessible to those with disabilities. The Americans with Disabilities Act (ADA) mandates that a state agency’s ADA Transition Plan identify impediments to access its public programs and activities and incorporate public input in the planning process for removal of barriers. As part of the ADA Transition Plan process, Washington State Parks is seeking your input through a public survey. 

Issues related to access to our state park system, and the buildings and facilities within those parks, will be addressed in the transition plan. The ADA Transition Plan will prioritize projects and formulate strategies for transitioning to a more accessible State Parks system, based on projected available budgets and a realistic schedule. The ADA Transition Plan is being developed from field surveys of existing programs and facilities, as well as your input, in order to identify barriers to access. 

Please complete the ADA Transition Plan survey. Your input is highly valuable to us. We need to know how to better serve you and your community. The survey will be available through Jan. 31, 2020.

For further information about the ADA Transition Planning process and the accessibility of Washington State Parks, call (360) 902-8658 or send an email.